Contact information

At Ronava, we love hearing from our customers. Whether you have a question about the dimensions of our bathtub caddies, need help tracking your order to New Zealand, or just want to share your relaxation experience, we are here to help.

Get In Touch

We strive to respond to all inquiries within 24 hours. Note for our New Zealand friends: We are located in California, USA. Due to the significant time difference, email is often the fastest and most reliable way to reach us.

1. Email Us For general inquiries, shipping questions, or returns: 📧 support@ronava.shop

2. Call Us If you prefer to speak with us directly: 📞 +1 785-496-2393 (Please note: Standard international calling rates may apply depending on your provider.)

3. Mailing Address Returns should be sent to our California facility (please email us for approval first): 📍 8758 Oakdale Ave Northridge, CA 91324 USA

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Customer Service Hours

Our team operates on Pacific Standard Time (PST).

• Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (PST)
• Time Zone Difference: We are approximately 21 hours behind New Zealand time.
• • Example: When it is 10:00 AM Tuesday in Auckland, it is 1:00 PM Monday in our office. We will get back to you as soon as we are online!

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Frequently Asked Questions

Before you send a message, you might find your answer here:

• Currency: All prices on our store are listed in USD (United States Dollar).
• Shipping to New Zealand: Yes! We ship directly from our USA warehouse to New Zealand. Typical delivery takes 8-16 business days.
• Bathtub Compatibility: Our caddies are designed to be adjustable. Please check the product description for the maximum extendable width to ensure it fits your tub.